Annual IT Support � Fixed Price, Fast Response, No Surprises
Stop paying per-incident IT bills. SOLUX annual contracts give guaranteed response times and predictable monthly costs.
Everything in Your Support Contract
Dedicated Support Helpdesk
Phone, WhatsApp, or email support � every ticket tracked and resolved within your guaranteed SLA.
Remote Desktop Support
Remote connection to your computers � most issues resolved in under 30 minutes without a site visit.
Scheduled On-Site Visits
Regular on-site maintenance visits included � no need to request separately.
Priority Emergency Response
Server down or critical failure? Contract clients get emergency response within 1-2 hours.
IT Asset Register & Documentation
Complete, up-to-date IT asset register with warranty tracking and network documentation.
Quarterly IT Review Meetings
Quarterly meetings to review performance, plan hardware refreshes, and align IT with business goals.
Why Pay-Per-Incident IT Support Costs More in the Long Run
One server failure a year can cost more than an entire annual support contract.
Without a contract, you're always at the back of the queue during emergencies.
Annual contracts fix your IT costs for 12 months � enabling accurate financial planning.
The SOLUX Support Contract Advantage
IT Support Contract Plans
All plans include guaranteed SLAs, priority helpdesk access, remote support, and quarterly meetings.
- Helpdesk: Mon-Sat 9am-6pm
- 4hr response SLA
- Unlimited remote support
- 2 on-site visits/year
- Quarterly IT review
- Helpdesk: Mon-Sat 8am-8pm
- 2hr response SLA (critical)
- Unlimited remote + on-site
- Monthly on-site visit included
- IT asset register maintained
- Priority emergency response
- 24/7 emergency coverage
- 1hr critical response SLA
- Dedicated engineer days on-site
- Full IT documentation maintained
- vCIO advisory included
Ready to Stop Worrying About IT Problems?
Book a free IT assessment and get a custom support proposal tailored to your exact needs.